Streamline Customer Support Operations with Assembled

Assembled is a modern workforce management platform designed to optimize customer support operations. It provides comprehensive solutions for forecasting support demand, managing team schedules, and uncovering insights to improve support efficiency. Assembled integrates seamlessly with various tools to provide a unified view of staffing and performance across in-house, outsourced, and AI-powered workforces.

Key Features:

• Workforce Management: The operating system for support teams to get staffing right, reducing manual reporting time by 80% and increasing agent productivity by 25%.
• Vendor Management: A single source of truth for planning and optimizing outsourced support.
• AI-Powered Assist: An agent assist and issue resolution engine that delivers quality responses faster, helping companies like Thrasio save $1.8 million annually in support costs.
• Real-Time Management: Monitor and manage support operations in real-time to ensure efficient performance and adherence to SLAs.
• Integration with Popular Tools: High-quality connections to essential tools like Salesforce and Zendesk, ensuring reliable data flow and seamless operations.
• Advanced Analytics and Reporting: Gain actionable insights to improve support operations and make data-driven decisions.
• Customizable Dashboards: Tailor dashboards to meet specific business needs and track key performance metrics.

Ideal Use Case:

• Assembled is ideal for companies of all sizes looking to enhance their customer support operations through efficient workforce management. Typical use cases include:

• Customer Support Centers: Optimizing staffing and performance to meet fluctuating support demand.

• E-commerce: Managing large volumes of customer inquiries and ensuring timely responses.

• Fintech: Ensuring compliance and high-quality support in a regulated industry.

• Healthcare: Managing patient inquiries and support services efficiently.

• SaaS: Enhancing customer satisfaction with prompt and effective support solutions.

Why use Assembled:

• Efficiency: Significantly reduce manual reporting and administrative tasks.
• Scalability: Scale support operations seamlessly with real-time insights and AI-powered tools.
• Productivity: Increase agent productivity and improve SLA performance.
• Customization: Customize dashboards and reports to fit specific operational needs.
• Integration: Seamlessly integrate with existing tools and platforms for a unified workflow.

tl;dr:

Assembled optimizes customer support operations with AI-powered workforce management, real-time insights, and seamless integration with popular tools, enhancing efficiency, productivity, and scalability.